There’s no such thing as a stupid question.
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What will be the turnaround time on my project?
Some projects will have a specific deadline (WIW’s, graphics, home organization, etc.), while others may be reoccurring meetings spanning over weeks or months, or curated to your personal needs. The best way to know is to contact me.
Designs byEM is closed Saturday and Sunday. Otherwise, I have a very fast work ethic and when I start a project, I usually dedicate a lot of time to it and get it done very quickly. But, again, it depends per project, and it also depends on YOU! Make sure you get back to me with your decisions and content in a timely manner so that we get get this *ish done!
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What if my tasks/project isn't completed within the amount of time that I paid for?
For timed meetings and tasks- if your project is not completed in the originally allotted time, we will either decide to move forward with a DIY route (with training videos to guide you), or we will add an additional fee to your quote (which will differ based on project complexity and will be determined at that time)
For Website in a Weekend clients and Clients using byEM for a full site design- you will be made aware of the timeline before the project starts. If we need to exceed that timeline for creative/design reasons, an additional fee will be added to your quote that we will determine at the time of extension
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What is a "timely manner"?
On my contracts you will see that there is a portion that says “…client agrees to respond with content and decisions in a timely manner.” And in other areas of my site, you will also see the phrase “timely manner” being used. The exact definition of a “timely manner” will still most likely change per project; however, I think that the general idea is common sense.
I have a fast work ethic, and I want to finish your project! So please make sure that you are always sending me your stuff as soon as you can, and keeping with our timeline if it was predetermined. If you still have questions about what it might mean for you, don’t hesitate to reach out ☺.
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How much are your services?
Prices will vary depending on the type of project. Some projects use an hourly wage, some a flat rate, and some have to be priced per project. However, you will find a lot of content on my site for free!
If you have specific questions on pricing, feel free to use the contact portal.
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How can I sign my PDF contract?
If you have an iPhone, mail has a handy dandy feature where it allows you to “mark up and resend” documents. Click here for instructions and a video walkthrough! Otherwise, you are welcome to contact me regarding other ways to sign (fax, scan, etc.).
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How can I pay?
I accept payments by cash, check, PayPal, or I can email you a link to pay by credit/debit cards. For most projects, you will get an invoice for 50% at the start of the project and the other half will be due upon completion of the project at which time I will send a second invoice.